Privacy Policy

1. Introduction

Welcome to ServeAfri. These Terms and Conditions govern your access to and use of our website, products, and services. By using our platform, you agree to comply with and be bound by these terms.

ServeAfri is a multivendor eCommerce marketplace that connects buyers and independent sellers across various categories.

2. Definitions

  • “Platform” refers to https://serveafri.shop/
  • “User” refers to anyone accessing or using the platform
  • “Vendor/Seller” refers to registered sellers listing products
  • “Buyer/Customer” refers to users purchasing products

 

3. User Eligibility

To use our platform, you must:

  • Be at least 18 years old
  • Provide accurate and complete information
  • Not use the platform for unlawful activities

4. Account Registration

  • Users must create an account to access certain features
  • You are responsible for maintaining the confidentiality of your login credentials
  • ServeAfri reserves the right to suspend or terminate accounts for violations

5. Marketplace Role

ServeAfri acts as an intermediary platform:

  • We do not own or manufacture listed products
  • Vendors are responsible for product quality, pricing, and delivery
  • We are not liable for disputes between buyers and sellers

 

6. Product Listings

  • Vendors must provide accurate product descriptions, images, and pricing
  • Misleading or fraudulent listings are strictly prohibited
  • ServeAfri reserves the right to remove any listing without notice

7. Orders and Payments

  • All orders are subject to acceptance and availability
  • Payments must be made through approved payment gateways
  • ServeAfri may cancel orders in case of fraud, pricing errors, or stock issues

8. Shipping and Delivery

  • Delivery timelines are provided by vendors
  • Delays may occur due to logistics or external factors
  • ServeAfri is not responsible for shipping delays caused by third parties

9. Returns and Refunds

  • Return and refund policies may vary by vendor
  • Customers must review vendor-specific policies before purchase
  • ServeAfri may assist in dispute resolution but is not obligated to issue refunds

10. Prohibited Activities

Users agree NOT to:

  • Use the platform for illegal purposes
  • Post false or misleading information
  • Attempt to hack, disrupt, or damage the platform
  • Engage in fraudulent transactions

11. Intellectual Property

  • All content on ServeAfri (logos, design, text) is the property of ServeAfri
  • Unauthorized use or reproduction is strictly prohibited

12. Limitation of Liability

ServeAfri shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Losses resulting from vendor actions or product issues
  • Service interruptions or technical errors

 

13. Indemnification

You agree to indemnify and hold ServeAfri harmless from any claims, damages, or losses arising from your use of the platform or violation of these terms.

 

14. Termination

ServeAfri reserves the right to:

  • Suspend or terminate accounts without prior notice
  • Remove content that violates these terms

15. Changes to Terms

We may update these Terms at any time. Continued use of the platform indicates acceptance of the updated terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of [Nigeria].

17. Contact Information

For any questions regarding these Terms, please contact us:

18. Vendor-Specific Terms (For Sellers)

  • Vendors must comply with all applicable laws and regulations
  • Vendors are responsible for order fulfillment and customer service
  • Commission fees may apply as per platform policy